If you are dissatisfied with your order, you can return your items within 7 days for a prompt refund  (Factory restocking fee of 20% will apply) . Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.  Please mail your package in a prepaid, insured, traceable method to the address below. Select Genetics 2112 East Maiden Street Washington, PA 15301 jhrutkay@clubcalves.com 888-412-8347